The goal of this position is managing the group plus representation both internally and externally (e. g. within the business unit). The Service Manager (m/f) will assume field-specific budgetary responsibility, with a separate cost centre as the circumstances require, conduct annual reviews, and will be involved in resource and budgeting planning. Acting as interface with the customer for escalated service cases and being the main contact to the central service organization in Germany.
Your tasks
- Employee development and talent management, i. e. increase the efficiency level of individual Field Service Engineers and on boarding of new employees
- Drive continuous improvement activities when it comes to the relevant service processes in cooperation with the headquarter
- Support your employees on customer site in escalation cases (delicate situations)
- Define and develop solutions for customers (preliminary solutions)
- Pick up customers’ service requirements and feed in internal organization
- Regularly visit key customers
- Support manufacturing customer from service side (requirements, consulting)
- Sales support during the preparation of service offers
- Ensuring know-how transfer from subsidiary to headquarters and vice versa
Your profile
- Completed studies (University of Applied Sciences/University) or completed subject-related vocational training and corresponding work experience; You have a leadership/ supervisory/management experience in a similar area and international company
- Work experience of at least five years in the field of complex industrial equipment and also with production/machines
- Leading competences :
- Providing direction
- Directing and implementing
- Creating trust
- Empowering and supporting
- You will be expected to travel on an international basis
- We are looking for someone who takes a solution focused approach, and can lead proactively to ensure the very best outcomes and quality services
- You have the ability to lead and motivate a team and provide a clear sense of direction to staff
- This role requires a proactive and highly organised candidate (m/f) who is experienced in managing conflicting priorities in a fast moving environment
- Strong analytical as well as verbal and written communication skills in French and English are required
With about 800 employees in 11 locations worldwide, our customer is the development and production partner of choice for industry in Europe, America and Asia. We aim to extend our technological lead and thus further strengthen our market position. We are looking for dedicated individuals passionate about this technology who will pursue these goals with us and who are able to respond to new challenges flexibly. We offer exciting career prospects and an attractive benefit package.